Selecting the right trace heating system is only one part of a successful project. The real challenge lies in designing a complete system that performs reliably for decades, complies with electrical codes, and can be installed efficiently in the field.
From the earliest design calculations through installation, our technical resources are built to help engineers, contractors, distributors, and facility owners reduce risk while delivering dependable freeze protection and process temperature maintenance systems.
Technical Support that Starts Before Installation
Every facility presents different challenges.
Pipe diameters vary. Ambient temperatures fluctuate. Hazardous location requirements differ. Process temperatures change from one application to the next. A trace heating system that works perfectly in one facility may not be appropriate for another.
That’s why Drexan provides multiple layers of technical support throughout the project lifecycle not just after the equipment has been purchased.
Whether you’re protecting a municipal water treatment facility, maintaining process temperatures in a petrochemical plant, or designing freeze protection for a data center, our technical team helps ensure every system is designed correctly from the beginning.
Access to Experienced Trace Heating Specialists
One of Drexan’s greatest advantages is our North American TechLine at 1-800-663-6873.
Rather than searching through manuals, navigating a call center, or waiting days for answers, engineers and contractors can speak directly with experienced trace heating specialists who understand real-world applications.
Our technical experts assist with:
- Product selection
- Design recommendations
- Hazardous location requirements
- Cable sizing
- Controller selection
- Installation questions
- Troubleshooting
- Best practices for long-term system reliability.
Having immediate access to knowledgeable support helps eliminate uncertainty, reduces costly mistakes, and keeps projects moving forward.
Professional Design Software Built for Engineers
Complex projects require more than spreadsheets.
Drexan Designer+ gives engineers and designers a professional platform for developing complete electrical heat tracing systems ranging from a single pipe circuit to an entire refinery.
The software performs heat loss calculations and electrical circuit analysis in real time while pipe information is entered, automatically selects compliant components, and generates reports that integrate with existing engineering workflows. Its intuitive single-table interface simplifies design while helping ensure systems meet applicable codes and project requirements.
Instead of spending valuable engineering hours performing repetitive calculations, design teams can focus on optimizing the overall system.
Comprehensive Design Resources
Successful projects depend on accurate information.
Drexan maintains an extensive online technical resource library that gives engineers and installers access to the documentation they need when they need it.
Available resources include:
- Product data sheets
- Specification sheets
- Design worksheets
- Pipe freeze protection guides
- Fire sprinkler freeze protection guides
- Slab de-icing worksheets
- Tank design worksheets
- Hazardous location references
- Installation drawings
- Installation instructions
- Testing and troubleshooting documentation
- Controller user guides
- Warranty information.
These resources help ensure consistency from engineering through installation and long-term maintenance.
Installation Support That Reduces Field Errors
Even the best design can be compromised by improper installation.
That’s why Drexan provides detailed installation drawings, illustrated guides, and step-by-step instructions covering everything from valves and flanges to pumps, RTDs, junction boxes, pipe supports, and connection systems.
Clear documentation helps contractors install systems correctly the first time, reducing callbacks while improving overall project quality.
A Partner Throughout the Entire Project
Technical Support shouldn’t end once your trace heating system arrives on site.
Drexan works alongside customers throughout the entire project from initial concept and design through installation, testing, and future expansion.
This collaborative approach has helped establish Drexan as a trusted partner across numerous industries, including:
- Water and wastewater treatment
- Petrochemical
- Food processing
- LNG
- Data centers
- Commercial buildings
- Industrial manufacturing.
By combining innovative products with responsive technical expertise, customers gain more than a trace heating supplier, they gain a technical partner committed to project success.
Technical Support Redefined
What differentiates a long-term partner is the knowledge that stands behind every installation.
With experienced technical specialists, powerful design software, comprehensive engineering documentation, detailed installation resources, and ongoing project support, Drexan Energy Systems helps customers design smarter, install faster, and operate with greater confidence.
Because when trace heating is engineered correctly from the start, everyone benefits, from the consulting engineer and electrical contractor to the facility owner responsible for keeping critical infrastructure operating year-round.